Why Didn’t My payment go through?

The most common error when placing your order is that the AVS code does not match – this means that the billing address you entered does not exactly match the address your credit card is “mailed to”.

If you try to enter your card too many times during a one hour period that has incorrect information – your credit  card company denies the payment as their anti-fraud monitors kick in.  You may have to wait up to 24 hours before charging the card again.


Who Can Set Up a Zip Line?

Zip lines are much easier to set up than most people realize.  Anyone with basic handyman skills is fully capable of installing a typical zip line.  All of our zip line kits include installation instructions (How to Install A Zip Line).  We are also happy to provide technical support over the phone 877-408-1523 or by texting (705) 788-5992.

If you are thinking of setting up a commercial zip line you will require a professional installer, we would be happy to provide you with contact information for three in Canada.  Email us for this info play@ziplinescanada.ca

Why do you recommend Galvanized Zip Line Cables?

We recommend galvanized steel in nearly every application because

  • it is stronger than similar diameter stainless steel cable
  • galvanized is 2-3 times less expensive than stainless steel
  • galvanized is very weather resistant.  Unless your location is next to the ocean (salt spray in the air caused corrosion) then the galvanized will last many years.  Depending on use, expect 5-10 years.

Can you leave the Zipline up in weather?

Yes, we even have people who enjoy using their zip line in the winter! You can leave your heavy duty Zip line up year round simply wipe dry before reusing. Over time the cable it will rust – a light coating of oil at the end of the season may slow the process. Remove the trolley if left unused for longer periods.  For the Slackers kits it is recommended that you take the zip line down for the winter and store inside.

Is it possible to purchase a longer cable?

The Slackers kits max out at 100 feet HOWEVER currently our heavy duty zip lines (Raptor, Sky Rider, Adrenaline Rush & Adrenaline series) max length is 600 feet in our kits, but longer lengths can be available should you require it. See our “CABLE” tab for pricing or email us and we will be happy to provide you with a quote.

What is the Weight Limit For a Zip Line?

All of our heavy duty kits (Raptor, Sky Rider, Adrenaline Rush & Adventure series) can accommodate a maximum weight load of 350 lbs.  With any zip line, the weight limit depends on the size of cable, turnbuckle, trolley, and riding gear.  Never ride a zip line without first testing with a test weight. For all details on installation, contact us for a pdf guideline to be emailed to you.

What trolley will work best if we want to drop off into a pond or river, etc?

We would recommend that you consider the Tesa Speed Pulley or Advent Trolley.

Why isn’t the Z-Max Trolley suitable for dropping off over water?

The Z-Max trolley is spring loaded.  When you let go, there is a good chance that the cable could then get caught between the wheel and the metal casing and not be able to move freely on the cable.

Can your trolleys be removed for the cable for storage when we are away?

Yes, all of our heavy duty kit trolleys are easily removed from the cable simply by unclipping the carabiner that holds the trolley on the line.  We recommend for your insurance protection that if you are going to be away from your property for any length of time,  you remove the trolley and store it somewhere safe to avoid having someone come on your property and trying to use your zip line improperly and being hurt. 

Unfortunately, the trolley is permanent on the Slacker’s kits and would require the removal of the cable at the same time

What Does the Speed Rating on the Zip Line Trolley Mean?

All of our zip line trolleys feature a MPH speed rating. This rating refers to the maximum speed the bearings are capable of handling without overheating or experiencing damage. The speed rating is not an indicator of the actual speed you are likely to see on your zip line.  The slope of the ride determines the speed, rather than the pulley used.


How does the Bungee Brake Block work?

The Brake Block Kit is for use with heavy duty 1/4″, 5/16″, 3/8″ or 1/2″ cable zip lines.  You unbolt the block and place it on your cable and then re-bolt it back together.  A bungee is tied to the block, the distance from where the Brake Block sits at rest and the end of your zip line ride should be equal to the length of bungee rope you are using, slide your brake block to this point.  Starting at the ending point of your zip line, take the loose end of the bungee rope and walk towards the start of your zip line just until the brake wants to start to slide.  This is about where you want to screw the bungee in a ground anchor or attach it to a tree, making sure that this point is about 5-10 feet off to the side of the zip line cable so you don’t run into the bungee rope when riding down the zip line.  TEST your brake block using your trolley with weights before you ride.  Adjustments to your bungee’s anchoring point may be needed, this is trial and error to get the correct safe stopping point.


If your zip line is for children only and people under 150 lbs – Light Duty Kits by Slackers will work – however the longest of this series is 100 feet. The 70 ft Hawk 70 ft, the 90 ft Eagle or the 100 ft Night Riderz with it’s glow in the dark LED seat. For use by both adults and children of all ages you would be looking at our Heavy Duty Zip lines (for up to 350 lb riders).

We have three series of kits available plus a couple of specialty kits,  the series are:

  • RAPTOR (which uses the FUSION Tesa Speed Trolley – an aluminum clad trolley);
  • SKY RIDER (which uses the FUSION Advent Trolley – an stainless steel clad trolley)
  • ADRENALINE RUSH (which uses the FUSION Z-Max Trolley which has the handle bar integrated into the trolley) – you can view these trolleys and the descriptions under “Trolleys”.

After that each series is broken down into what is included:

  • BASIC – has 1 trolley, cable (choose your size), 1 handle bar, 1 carabiner (used to attach the handlebar to the trolley) and the hardware: 1 turnbuckle, 1 – 6 ft chain, 6 wire clips & 1 Thimble, plus installation instructions.
  • PRO – has everything noted above in the Basic Kit but adds a disk seat.
  • EXTREME – has everything noted in the Pro Kit but adds a Brake Block Kit. The Brake Block Kit – has brake block that bolts onto the cable which is attached by one of the two spring clips to the 20 ft bungee, the other end of the bungee is attached to the 2nd spring clip which would be attached to the eye screw that you would put into a tree or ground anchor. When the trolley comes down the cable it will hit the Brake Block – the brake will go forward a bit as the bungee slows the rider down and then will come back to the approximate point where the trolley connected with the brake.
  • OUTBACK – has everything noted in the Extreme Kit but adds a Universal Harness and runner/adjustable lanyard and 1 more carabiner.
  • OUTBACK II – has everything noted in the Outback Kit but adds a second Universal Harness and runner/adjustable lanyard and 1 more carabiner.


  • RAPTOR DROP ZONE – specifically designed for the rider who wants to drop off into the water – has 1 Tesa Trolley, 1 Dual Handlebar, 1 carabiner to attach the handle bar to the trolley and the hardware: 1 turnbuckle, 1 – 6 ft chain, 6 wire clips & 1 Thimble, plus installation instructions
  • SUPER FLY – for adults only, allows you to control the speed and stop. – has 1 Petzl Tandem Trolley, 1 Brake Hawk 405, 1 harness & lanyard, 2 carabiners trolley and the hardware: 1 turnbuckle, 1 – 6 ft chain, 6 wire clips & 1 Thimble, plus installation instructions
  • SUPER FLY X – has everything the Super Fly has plus 2nd Petzl Trolley, 2nd universal Harness and adjustable lanyard and 2 more carabiners

Pricing is then based on the length of cable you choose Click on the Red Select Options under the zip line you are interested in and then on Choose an Option – make your choice and the price will be provided including shipping.

Please note on larger kits (based on cable weight), shipping can’t be calculated on the on-line store, simply call us 877-408-1523 or email us with your request info@playoutdoorscanada.ca and we will work out the shipping cost and order total for you.

If you have young children using the zip line under 8 years old or if the zip line is very high up in the air a harness is recommended.
Also with younger children, the Adrenaline Rush series is highly recommended, as the handlebar is integrated into the trolley allowing for more control as the rider goes down the zip line.

You can also create your own zip line by choosing your trolley, cable, hardware, seat/harness and zip line accessories.